Last updated: 26 November 2025

 

Sydney Seaplanes Pty Ltd (ABN 95 112 379 629) (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website https://sydneyseaplaneslounge.com.au/ (“Website”) and our services.

1. INFORMATION WE COLLECT

1.1 Information you provide directly
When you interact with us through our Website or communicate with us, we may collect:

• Name

• Email address

• Phone number

• Information submitted through contact forms or enquiry forms

• Any additional information you choose to provide

1.2 Booking information (via OpenTable)
Restaurant reservations are handled through OpenTable, a third-party service provider. Any personal information collected during the booking process is governed by OpenTable’s own privacy policy. We do not store or control payment or booking data collected by OpenTable.

 

1.3 Marketing information
If you join our mailing list or subscribe to updates, we may collect details for:

• Newsletter subscriptions

• Event promotions

• Marketing communications
  These may be managed through Mailchimp, our email marketing provider.

1.4 Automatically collected data
When you visit our Website, we may automatically collect information such as:

• IP address

• Device type

• Browser type and version

• Pages visited

• Time spent on pages

• Referring website
  This data may be collected via:

• Google Analytics

• Google Tag Manager

• Meta Pixel

• Other analytic or remarketing tools
  
  

2. HOW WE USE YOUR INFORMATION

We may use your personal information for purposes including:

2.1 Providing services

• Responding to enquiries

• Managing customer communications

• Facilitating reservations (via OpenTable)

2.2 Marketing and communications

• Sending newsletters or promotional updates (via Mailchimp)

• Notifying you about events, news, or special offers
  You may unsubscribe at any time by using the link in our emails.

2.3 Website improvement

• Monitoring Website performance

• Analysing visitor behaviour

• Enhancing user experience

• Running remarketing or advertising campaigns

2.4 Legal and administrative purposes

• Maintaining business records

• Complying with legal requirements

• Handling complaints or disputes
  
  

3. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

3.1 Third-party service providers
These include, but are not limited to:

• OpenTable (reservations)

• Mailchimp (email marketing)

• Analytics platforms (Google Analytics, Meta Pixel)

• Website hosting providers

• IT support and security services
  These organisations may store data outside Australia. When this occurs, we take reasonable steps to ensure compliance with the Australian Privacy Principles.

3.2 Legal authorities
We may disclose information if required by law, regulation, or court order.

4. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies and similar technologies to:

• Ensure the website functions properly

• Analyse traffic and usage patterns

• Support advertising and remarketing campaigns
  Australia does not currently require cookie consent banners by law, but we provide this information for transparency. By continuing to use our Website, you consent to the use of cookies unless you disable them in your browser settings.
  
  

5. STORAGE AND SECURITY

We take reasonable measures to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

6. ACCESS AND CORRECTION

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, out-of-date, or incomplete. To make a request, contact us using the details below.

7. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to external sites such as OpenTable or social media platforms. We are not responsible for the privacy practices of those websites.

8. CONTACT USA

For privacy-related enquiries, requests, or complaints, please contact:

Sydney Seaplanes Pty Ltd
Email: [email protected]
Address: NSW 2029, Australia

We will respond to your request within a reasonable timeframe.

9. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.